Shipping and returns

Current status

FLY sales are being prepared. There are no live orders, payments or shipments. Before the store opens, every purchase must state destination, carrier, cost, delivery time or estimate and the returns address.

If an order has a problem

Keep the packaging and take photographs of the item and parcel. Write to info@flycarmodel.es with the order number, a description of the issue and any useful images. Do not post personal or payment data in the forum.

Withdrawal

For distance sales to consumers, and subject to applicable legal exceptions, there is a statutory minimum fourteen-calendar-day period from receipt of the goods to withdraw without giving a reason. The returns address and allocation of costs will be published before the first order is accepted.

You may communicate your decision through an unambiguous message to info@flycarmodel.es or using the model below.

Model notice

For the attention of FLY Car Model: I hereby give notice that I withdraw from my contract of purchase for order [order number], received on [date]. Name: [name]. Address: [address]. Date: [date]. Signature, only if sent on paper: [signature].

Conformity and statutory guarantee

If an item lacks conformity, contact FLY before sending it back. Consumer statutory rights will apply under current law; a commercial guarantee does not limit them. The specific repair, replacement or refund process will be published with the sales operation.